Digital Life Recovery Questions & Answers Printable PDF
Q: Why did this happen?
A: The marvel of human engineering that contains your data is likely very reliable, statistically speaking. The unfortunate reality is that every storage device regardless of its simplicity or complexity will inevitably fail. Catastrophic failure can occur without prior symptoms or warning.
Q: How much does data recovery cost?
A:TAYLORMARK’s Digital Life Recovery service will typically price in the range of $499-$999. iPhone and iPod devices are priced at a flat $249.
Q: What if I am unsure whether my data is worth the cost?
A: Please make sure that the data at risk of loss is not located elsewhere. If you find yourself “on the fence” whether the data is worth the potential cost, please take whatever time needed to be confident in your decision.
Q: Can data recovery cost more than $999?
A: Yes. The cost of data recovery can total more than $999, but only when rush service is requested, when a storage device is made up of multiple hard drives (RAID), when a failed component requires repair, or when the data to be recovered exceeds 1TB.
Q: Can mechanical / component failure affect data recovery cost?
A: Serious damage can occur to components in your storage device that require your device be repaired before data recovery attempts are made. Component level repair is priced at a flat $1549.
Q: Do you have a partial payment option?
A: Yes. Speak to us about your circumstance. We understand that no one plans for catastrophe. We will work with you.
Q: How long will it take to recover my data?
A: Typical turnaround is 2-3 business days. RUSH service is available.
Q: If I have a deadline, can you get me my data faster?
A: TAYLORMARK has a 24/7 RUSH SERVICE option. TAYLORMARK will start your recovery immediately and work around the clock 24/7. Rush service can (in some cases) yield a successful outcome within hours.
Q: Can you guarantee that my data will be recovered?
A: No. We will always do our best, but the outcome of TAYLORMARK’s efforts to recover data cannot be predetermined or guaranteed. Catastrophic media damage can eliminate the possibility of recovery.
Q: When will you call me with status updates?
A: TAYLORMARK will contact you when your recovery is completed. You are always welcome to call anytime to check on the status of our efforts.
Q: Am I responsible for any charges if you are unsuccessful?
A: A charge of $129 will be due if a recovery attempt was authorized. Evaluations /Quotes are priced at $69. Charge(s) for shipping will be due if those services were requested.
Q: Do you offer pick up and delivery services?
A: Yes. Pick up and delivery services are available at additional charge.
Q: Even under warranty, am I responsible for the cost of data recovery?
A: Yes. Hard drive vendors and computer manufacturers presume you know the risks regarding your data and expect you to mitigate the possibility of data loss by performing regular backups.
Q: Does your data recovery service include reinstallation of the programs that I added to my computer?
A: No. For additional charge TAYLORMARK can reinstall your 3rd party applications to your repaired computer if the installer media and licensing information is provided.
Q: What is a successful recovery / How is my data sorted?
A: An Intact Recovery is the best possible outcome. An exact copy of your data was recovered with little to no damage.
A Mixed Recovery returns all recovered data that still has file/folder structure and any additional data sorted by file type.
A Bulk Recovery returns data sorted by file type only. Bulk recoveries are only seen when the failure has caused irreparable damage to the structures that organize your data. Even so, programs like iTunes and iPhoto can import their respective files in just a few clicks.
Q: Do I need to bring in a hard drive for my recovered files?
A: You are welcome to bring in a hard drive for your recovered files, but if your computer is under warranty, or repairable, it may be unnecessary.
If your failed drive is in a computer that is under warranty, or can be repaired, TAYLORMARK will copy your recovered files to your repaired computer.
If data recovery service was for an external hard drive, you are welcome to supply the additional external hard drive needed to copy the recovered files or you may engage TAYLORMARK to procure an external hard drive for your recovered files.
Q: Will replacing my hard drive resolve my computer problems?
A: Yes, if the hard drive was the only issue needing repair. No, if there were other problems that caused the need for data recovery or were present at the time your hard drive failed. You can mitigate that risk with a new computer.
Q: What if I am replacing my old computer with a new computer?
A: If you decide to purchase a new computer, TAYLORMARK will gladly copy the recovered files to your new computer.
Q: What can I do with my old computer if I get new computer?
A: We can recycle your old computer, and possibly offer a credit towards service.
Q: How do I prevent this from happening in the future?
A: TAYLORMARK can help you implement the right backup solution. Contact us to schedule a consult.
Q: What forms of payment do you accept?
A: Cash, Check, Visa, Mastercard, Discover and American Express.
Q: Do you recover data from iPods and iPhones?
A: Yes. iPhone and iPod data recovery are priced at $249.
Q: Do you recover data from Apple TV and Apple Time Capsule?
A: Yes. Apple TV data recovery and Apple Time Capsule data recovery price between $499 – $999.
